24/7 B2B SLA Capabilities

Maintenance & Technical Services

Certified systems engineering, structured support contracts, and comprehensive hardware operations auditing.

Corporate IT AMC Support

Annual Maintenance Contracts (AMC) with strict, industry-grade service level agreements (SLAs). Dedicated resident technicians, routine preventive health checks, and hot-swappable backup hardware.

  • Next-Business-Day (NBD) and 4h SLA
  • Unlimited on-site critical support calls
  • Standby hardware to eliminate down-time

IP Surveillance & CCTV

Complete campus-wide security engineering. Deployment of high-resolution IP CCTV cameras, Network Video Recorders (NVR), dynamic security control center setups, and access controllers.

  • CP Plus, Hikvision & Honeywell Integrations
  • Central NVR architectures & storage matrix
  • Biometrics & RFID access gates

UPS & Power Solutions

Uninterrupted power systems design for server rooms and critical assembly floors. High-capacity redundant smart UPS setups, battery bank health audits, and automatic transfer switches.

  • APC, Vertiv, and Eaton systems
  • 10KVA to 200KVA rack deployments
  • Automated battery bank load tests

Software Licensing Auditing

Helping organizations maintain complete licensing compliance while optimizing volume expenditures. Comprehensive audits for Microsoft, Adobe, Autodesk, and VMware corporate environments.

  • Microsoft CSP & Office 365 migrations
  • Legal software audit protection
  • Corporate volume pricing consultation

Industrial PC & Automations

Rugged, extreme-temperature computing environments for manufacturing sites, logistics hubs, and assembly corridors. Structured industrial network routing and PLC cabinets interfaces.

  • Rugged fanless PCs & workstation panels
  • Advantech B2B partner authorizations
  • Modbus/Ethernet/IP protocol setups

Printer & Imaging Solutions

Consolidated business print ecosystems. Distribution, integration, and service contracts for high-capacity multi-function printers, architectural format plotters, and direct support.

  • HP, Brother, Canon, Epson tier partners
  • Wide format architectural plotters
  • Managed Print Services (MPS) contracts

Our Certified Technical Engineers Support SLA Matrix

Providing guaranteed response times and resolution targets backed by standard corporate contracts.

Severity-1 (Critical)

1-Hour Response Target

Core server room down or campus network disruption. Certified engineer on site within 1 hour with standby hardware backups.

Severity-2 (Moderate)

4-Hour Resolution Target

Segment router faults, single rack hardware failure, or UPS faults. Dynamic replacement within 4 business hours.

Severity-3 (Standard)

Next Business Day SLA

Individual employee workstation faults, printer imaging alerts, or software volume upgrades. Handled on next business day.